Shipping Policy
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Shipping Zones and Delivery Times
We ship to multiple destinations across North America and Europe, with reliable delivery times and clear service areas:
| Destination | Processing Time | Shipping Time | Details |
|---|---|---|---|
| North America | 1–2 business days | 5–10 business days | United States and Canada |
| Europe | 1–2 business days | 5–14 business days | European Union, United Kingdom, Switzerland, Norway and other European countries |
Note: Delivery time = Processing time + Shipping time. We do not ship to P.O. boxes, military addresses, or DHL pickup stations.
Return Policy
We want you to be completely satisfied with your purchase. If you change your mind, you can request a return within 14 days of delivery.
- Products must be unused, in their original packaging, and include all accessories.
- For non-quality related returns, the customer is responsible for return shipping costs.
- We reserve the right to reduce the refund amount if the item has been handled in a way that diminishes its value.
If your item is defective or damaged upon arrival, please contact us immediately to arrange a replacement or refund at no extra cost to you.
How to Request a Return
- Contact our support team at support@goldlyne.com with your order number and details.
- We will provide return instructions and a return authorization slip.
- Send the item back to our distribution center using the provided return label. (Return shipping is paid by the customer unless the item is defective.)
Refund Processing
Refunds are processed to the original payment method within 10 business days after receiving and inspecting the returned item. You will be notified by email once the refund has been issued.
If you have any questions about shipping or returns, please do not hesitate to contact our support team. We are here to help!
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