Customer Support Center
Customer Support Center
Orders & Shipping
Where do you dispatch orders from?
We ship orders from multiple global warehouses to serve customers worldwide efficiently.
How can I track my order?
Once your order is dispatched, you will receive a tracking number by email. It may take up to 7 days to activate.
When will I receive my order?
Shipping times typically range from 5 to 20 business days, depending on your location.
I haven’t received a shipping confirmation yet
Orders are processed within 1–2 business days. If you haven’t received confirmation after this period, please check your spam folder or contact support.
How much is the delivery?
The shipping fee is $6.99 for orders under $20, with free shipping over $20.
How long does it take to deliver my product?
5–10 business days on average.
Why do my items get shipped separately?
We try our best to ship all items together, but different products may ship separately depending on warehouses. You'll receive tracking for all packages.
What countries do you ship to?
We deliver to most regions worldwide, except for restricted areas such as P.O. boxes, military addresses, and certain territories. See our Shipping Policy for details.
Free shipping on orders over?
Free shipping on orders over $20.
How will my package be shipped?
We partner with reliable logistics providers. Carriers are chosen based on the fastest and most efficient option for your region.
Can I change the delivery address after it has shipped?
Unfortunately, we cannot change the shipping address once the product is en route.
What if I receive a different product than ordered?
Please contact our customer support team at support@goldlyne.com.
Returns & Refunds
How do I return an item?
Contact support@goldlyne.com with your order details to request a Return Authorization. Follow the instructions to ship the item back.
How long does it take to get a refund (before shipping)?
Most refunds are processed within 10 business days, depending on your bank.
How long does it take to get a refund (after returning)?
Once we receive your package, the refund process begins immediately. Most banks process within 10 business days.
Payments
What payment methods do you accept?
● PayPal
● Credit Card (Visa, Mastercard, American Express)
● Wallets (Apple Pay, Google Pay, Meta Pay)
● Klarna
● Credit Card (Visa, Mastercard, American Express)
● Wallets (Apple Pay, Google Pay, Meta Pay)
● Klarna
Support & Warranty
How do I request support?
Contact support@goldlyne.com for online purchases. For
