Privacy Policy

🔒 Privacy Policy – GOLDLYNE

At GOLDLYNE, we are committed to protecting your privacy and safeguarding your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable international data protection laws.

1. Data Protection & Security

We take data security seriously. Your personal information is treated with the same professionalism and integrity that we apply in all aspects of our business.
Access to personal data is strictly limited to authorized employees who are required to maintain confidentiality and are subject to disciplinary measures in case of misuse.

We implement modern security technologies and measures to ensure a safe data environment, protecting your information from unauthorized access, disclosure, or alteration.

We will never sell, rent, or share your personal data with third parties for commercial purposes.

2. Payment Information

Your credit card or banking details are never stored on our systems. All payments are processed through secure, encrypted payment gateways (such as Stripe, Klarna, and PayPal), fully compliant with international financial security standards (PCI-DSS).
Your data is encrypted and managed securely by these providers.

3. Your Rights as a User

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (“Right to be Forgotten”).
Restrict or object to processing of your data.
Request a copy of your data in a portable format.
Withdraw consent at any time, where processing is based on consent.

To exercise any of your rights, please contact us at:
📧 support@goldlyne.com

4. Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 14-day return period starting from the day you receive your item, in accordance with international consumer rights standards.

✅ Refund Conditions:

Items must be returned in new, unused condition, with original packaging, manuals, and accessories.
Damaged or incomplete items may not be eligible for a full refund.
We do not cover damages caused during return shipment.

📸 For damaged items:

Contact our support team within 30 days of delivery.
Please send clear photos, and for electronics, a short video (max 2 minutes) showing the issue.

5. Return & Exchange Instructions

You may choose between a refund or an exchange (subject to stock availability).
Items must be sent via standard tracked post (e.g., national postal services).
Please send a photo of the item inside the box at the moment of dispatch.
Include a visible shipping label and tracking receipt.

💡 Return shipping costs are the customer’s responsibility, unless the product is faulty.

6. Customer Support

For any questions or support requests, contact our team:

📧 support@goldlyne.com
🕒 Customer service hours:
Monday to Friday: 08:00 – 18:00
Saturday: 10:00 – 14:00 (CET)
Closed on public holidays.

GOLDLYNE – Premium accessories & lifestyle, shipped worldwide.
Your privacy and satisfaction are our top priorities.